The following are the terms and conditions for our RMA request. Please read carefully. At the bottom you will see a downloadable PDF.

RMA Number:

* An RMA number will be issued within 48 hours by e-mail once Online RMA submitted.
* Your RMA number will expire, if the defective merchandise is not received by MMAX within ten (10) business days. Any merchandise returned without an RMA number will be refused.
* MMAX reserves the right to return any merchandise un-repaired without notification, as a result of lacking proof of purchase or serial/lot number; date code unmatched against the original invoice(s).
* All returned merchandise must be well-packed. Improper packaging might void warranty.
* If physical damage is found on the merchandise, MMAX will reserve the right to request the total replacement/repair cost from the customer.
* Authorization must be obtained from our sales representative before merchandise is returned for credit.

RMA Shipment:
* Ship defective merchandise to MMax with freight-prepaid and insured. We would recommend customers use "Traceable carrier" who provides a proof of delivery.
* Return merchandise must be accompanied with invoice copies.
* RMA number must be marked clearly on the shipping label or the package.
* The package has to be properly packed to protect against damage in transit.
* All customer's markings or labels must be removed from merchandise.

Customers who do not comply with all of the above requirements will delay RMA processing or subject to service charges. Replacements or repairs will be made when returned merchandise is received.

Download the RMA file from file list. Attach the completed file in the bottom form and send to us or fax/email the completed form to Mmax RMA Department (service@mmaxgroup.com)

RMA Form & RMA Policy files

RMA Form.pdf